From The Telegraph
The world’s biggest cruise ship is a “construction site”, its first customers have claimed.
The £800 million Harmony of the Seas left Southampton for Rotterdam on a four-night trip on May 22 but customers have protested about ongoing work and closed attractions.
Furious customers have tweeted pictures of overflowing urinals, uncovered drains and muddy carpets.
Passenger David Mitchell, 73, from Lincoln, said his four night stay on the cruise ship was “a shambles”.
Retired Mr Mitchell, who paid around £1,000 for his ticket, told The Telegraph: “I am an ex-hotel manager so I really notice this kind of thing. It was totally chaotic – they were overwhelmed and underprepared.
“There were workmen crawling all over and lots of the features and amenities were closed.
“There were queues at the bars, queues to get into the dining room and there were so many people lining up at guest services to complain they had to put up barriers.”
Another customer, Georgina Davie, from Southampton, told the BBC there was deafening drilling which went on through the night, near cabins where passengers were sleeping.
One Twitter user, going by the name Phillipa Pickford said: “Reported our broken toilet three times!!!! Please sort it. #harmonyoftheseas” and added: “What happened to the aqua show?! really looking forward to it. Such a shame #HarmonyoftheSeas”
Another said: “Urinals blocked and overflowing on our cruise to Rotterdam. Ship NOT ready but took our money”.
Around 6,000 passengers joined the ship’s first outing. It has 20 restaurants, 23 swimming pools and took more than two-and-a-half-years to construct.